Some CandleLux items may be offered as a subscription or pre-order.
This policy explains how you can modify or cancel those purchases while ensuring a smooth and transparent experience.

experience.

---

Subscriptions

When you subscribe to a CandleLux product, you’ll receive repeat deliveries based on the duration and frequency you select at checkout.

• Your payment details are stored securely, and you’ll be charged automatically for each scheduled delivery (unless you choose to prepay).
• Some subscriptions may auto-renew at the end of the term. If you prefer not to renew, you can cancel at any time before your next billing cycle.
• To cancel or modify your subscription, simply use the links in your order confirmation email or manage your subscription directly through your CandleLux account.
  
• For questions about returns or refunds on subscription orders, please refer to our Return & Refund Policy.

---

Pre-Orders

A pre-order allows you to reserve a product that’s out of stock or launching soon — such as a limited-edition vessel or upcoming seasonal scent.

• We may collect either no payment or a partial deposit at checkout, securely storing your payment method until your item is ready to ship.
• When your pre-order is fulfilled, the remaining payment will be processed automatically.
• You may cancel a partially paid pre-order at any time before fulfillment.
• Once your pre-order has shipped, cancellations are no longer possible, but you may still request a return or refund in accordance with our Return Policy.

Questions or Assistance

If you’d like help managing your subscription or pre-order, our team is happy to assist:
📧 info@bostoncandlelux.com
📞 (617) 872-6988