Privacy policy

Last updated: October 2025

Welcome to CandleLux, Boston’s eco-luxury candle studio and experiential candle-making bar. Your privacy and trust are deeply important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.bostoncandlelux.com (the “Site”), make a purchase, or participate in a CandleLux experience.

1. Information We Collect

When you visit or shop through our Site, we collect information to ensure a seamless experience and fulfill your order:

  • Personal Information: Your name, billing and shipping address, payment details (such as card or digital wallet information), email address, and phone number.
  • Device Information: Browser type, IP address, time zone, and browsing activity (such as pages visited or referral links).
  • Cookies & Analytics: We use cookies and analytics tools (including Google Analytics and Shopify Analytics) to understand how visitors engage with our website, improve performance, and personalize your experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders (including payment and shipping).
  • Communicate with you about purchases, experiences, or promotions.
  • Personalize and improve your CandleLux experience online and in-studio.
  • Detect and prevent fraud or security risks.
  • Share intentional updates and offers—only if you’ve chosen to receive them.

We will never sell your personal information.

3. Sharing Your Information

We only share your data with trusted partners who help us operate CandleLux responsibly:

We may also share information when required by law or to comply with valid legal requests.

4. Your Rights

You have the right to access, correct, or delete your personal information at any time. Please contact info@bostoncandlelux.com with your request.

If you are located in the European Union, you also have additional rights under GDPR, including the right to data portability and to object to certain processing.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy — primarily for order fulfillment, recordkeeping, and customer service — unless you request deletion.

6. Security

We use secure servers, SSL encryption, and trusted payment gateways to protect your information. While no system is entirely risk-free, we take every reasonable step to keep your data safe.

For added protection, we recommend keeping your devices updated and using strong, unique passwords.

7. Policy Updates

We may update this Privacy Policy to reflect changes in law, technology, or our business practices. The most current version will always appear here with a new “Last Updated” date.

8. Contact Us

For privacy questions, data requests, or concerns, please reach out:

CandleLux
176 Newbury Street, Suite 31
Boston, MA 02116, USA
📧 info@bostoncandlelux.com