Refund policy

Last updated: October 2025

At CandleLux, Boston’s eco-luxury, wellness-focused candle studio, every candle is poured with care and intention. We want you to love your purchase as much as we loved making it. Please review our return and exchange guidelines below.

Returns

We accept returns within 30 days of delivery. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. You’ll also need your order confirmation or proof of purchase.

To start a return, please email info@bostoncandlelux.com. Once your request is approved, you’ll receive a prepaid return shipping label and instructions.

Items sent back without prior authorization will not be accepted.

Damages & Issues

Please inspect your order as soon as it arrives. If you receive a defective, damaged, or incorrect item, contact us immediately at info@bostoncandlelux.com so we can make it right.

Exceptions / Non-Returnable Items

Certain products cannot be returned, including:

  • Custom-branded candles
  • Workshop or event tickets
  • Gift cards
  • Used or burned candles

Please contact us if you have any questions about a specific item before purchasing.

Refunds

Once we receive and inspect your return, we’ll notify you of approval. Approved refunds are automatically issued to your original payment method within 5–7 business days.

Please note: it may take additional time for your bank or credit card company to process and post the refund.

Exchanges

If you’d like to exchange an item for a different scent or vessel, the fastest way is to return your original item (following the process above) and make a new purchase for the preferred product.

Shipping Returns

Send approved returns to:
CandleLux
176 Newbury St., Suite 31 (3rd Floor)
Boston, MA 02116

International Orders

For customers outside the U.S., shipping times and costs may vary.

If your order ships to the European Union, local consumer laws may provide additional rights, including the option to cancel within 14 days of receipt. These rights do not apply to custom items or workshop tickets.

Questions?

We’re always here to help.
📧 Email: info@bostoncandlelux.com
📱 Instagram DM: @bostoncandlelux