Policies

Review our policies for candle making workshops, private events, corporate experiences, custom private label orders, shipping, returns, and gift cards. These guidelines are designed to provide a smooth, transparent experience for every CandleLux guest and client.

Clear policies help create a smooth, enjoyable experience for every guest and client. Whether you're joining us for a candle making workshop, booking a private event, hosting a corporate experience, or ordering custom private label candles, the following policies outline what you can expect throughout the process.

These guidelines are designed to provide clarity, ensure exceptional service, and protect the quality of every handcrafted product and experience we create.

Workshop Booking Policies

Reservations

Reservations are required for all public workshops. Your reservation is confirmed once your deposit or payment has been received.

Deposits

Deposits are nonrefundable but are fully transferable to a future reservation, subject to availability.

Cancellations & Rescheduling

If you're unable to attend, please contact us as soon as possible. We'll do our best to accommodate a future reservation based on availability.

Late Arrivals

Guests arriving more than 15 minutes late may have a modified experience or may need to reschedule depending on workshop timing.

Age Requirements

Children are welcome at select workshops. Guests under 13 must be accompanied by a participating adult unless otherwise noted.

Private Event Policies

Booking

Private events require a deposit to reserve your date.

Final Guest Count

Final guest counts must be confirmed one week prior to your event. Additional guests may be accommodated based on availability.

Payment

Remaining balances are due before two days prior to your event unless otherwise agreed upon.

Cancellations

Private event deposits are nonrefundable. Approved reschedules are subject to availability.

Corporate Event Policies

Booking

Corporate events are reserved upon receipt of the required payment in full.

Venue Requirements

For offsite events, clients are responsible for providing adequate tables, chairs, electrical access, and workspace unless otherwise arranged.

Travel

Travel fees of $3 per mile (round-trip) is applied for offsite events.

Parking

Clients are responsible for parking fees when complimentary parking is unavailable.

Final Attendance

Final guest counts should be confirmed prior to the event to ensure adequate materials are prepared.

Private Label Order Policies

Payment

Full payment is required to confirm your order and begin production.

Order Approval

All artwork, label designs, fragrance selections, vessel styles, packaging, and order details must be reviewed and approved before production begins.

Production

Production begins after full payment has been received and all design approvals are complete. Production timelines vary based on order size and scheduling.

Changes

Changes requested after final approval may result in additional charges and extended production timelines. Once production has begun, changes cannot be guaranteed.

Returns & Refunds

Because every private label order is custom made, all sales are final and non-refundable.

Updates

We'll keep you informed throughout the production process and notify you when your order is ready for pickup or shipment.

Pickup & Shipping

Orders may be picked up at our Newbury Street studio or shipped for an additional fee.

Product Variations

Each candle is hand poured in small batches. Slight variations in wax appearance, fragrance, vessel finish, and label placement are a natural part of the handcrafted process.

Shipping & Pickup

Retail orders may be picked up at our Newbury Street studio during normal business hours or shipped within the United States.

Shipping charges are calculated at checkout. Delivery times may vary based on carrier and destination.

Returns & Refunds

Retail merchandise may be returned or exchanged within 14 days if unused and in its original condition.

Workshop deposits are nonrefundable but transferable to a future reservation, subject to availability.

Private events, corporate events, and custom private label orders are nonrefundable.

Gift Card Policies

Gift cards are redeemable toward CandleLux products and experiences.

Gift cards are nonrefundable and cannot be redeemed for cash except where required by law.

Gift cards do not expire.

Please treat gift cards like cash. Lost or stolen gift cards cannot be replaced.

Privacy Policy

Your privacy matters to us. We collect only the information necessary to process orders, reservations, and inquiries. Your personal information is never sold or shared with third parties except as required to process payments or fulfill your order.

Terms & Conditions

By purchasing products, booking experiences, or using our website, you agree to CandleLux's policies, terms, and conditions.

CandleLux reserves the right to update these policies at any time without prior notice.

Our Promise

Every candle is handcrafted with premium materials, thoughtful attention to detail, and a commitment to quality. From your first inquiry to your finished product or experience, we're dedicated to providing clear communication, exceptional craftsmanship, and outstanding customer service.

Thank you for choosing CandleLux. We look forward to creating something beautiful with you.