Privacy Policy

Privacy Policy — CandleLux Boston

Last Updated: October 2025

Welcome to CandleLux, Boston’s eco-luxury candle studio and experiential candle-making bar. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.bostoncandlelux.com (the “Site”), make a purchase, or participate in a CandleLux experience.

1. Information We Collect

When you visit or make a purchase through our Site, we collect certain information to improve your experience and fulfill your order, including:

  • Personal Information: your name, billing and shipping address, payment details (such as card or digital wallet information), email address, and phone number.

  • Device Information: data about your browser, IP address, time zone, and activity on our Site (such as pages visited and referral links).

  • Cookies & Analytics: we use cookies and analytics tools (including Google Analytics and Shopify analytics) to understand how visitors engage with our website and to enhance site performance.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including shipping and payment.

  • Communicate with you about orders, events, or promotions.

  • Improve and personalize your shopping and workshop experience.

  • Screen transactions for fraud or security risks.

  • Share updates and offers (only if you’ve opted in).

We will never sell your personal information.

3. Sharing Your Information

We share your data only with trusted partners who help us operate CandleLux responsibly, including:

  • Shopify (our e-commerce platform) — read their policy here.

  • Google Analytics — helps us understand customer activity. Learn more here or opt out here.

We may also share information when legally required (such as to comply with court orders or government requests).

4. Your Rights

If you wish to review, correct, or delete your personal information, please contact us at info@bostoncandlelux.com.

If you’re in the European Union, you also have rights under GDPR to request access, correction, or erasure of your data.

5. Data Retention

We keep your information only as long as needed to fulfill the purpose it was collected — typically for order processing and recordkeeping — unless you request deletion.

6. Security

CandleLux uses secure servers, SSL encryption, and trusted payment gateways to protect your data. However, no online transmission is completely risk-free, so we encourage customers to take personal precautions (like secure passwords and updated browsers).

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect new regulations, practices, or improvements. The updated version will always include a new “Last Updated” date.

8. Contact Us

For privacy questions, data requests, or concerns, contact us:

CandleLux
176 Newbury Street, Suite 31
Boston, MA, United States
📧 info@bostoncandlelux.com

Our Commitments

for a better

Earth

Our soy wax candles are renewable, non-toxic and biodegradable.

for a better

Home

A clean burn of the most inviting and customized candle brand means never compromising the health of your people.

for a better

Self

From wax to scent to embellishment, there's intentionality and luxury in every flame of our candles.